Cancellation Policy

If you wish to cancel your order, please reach out to our support team at (747) 264-0663 or via email (info@shawarmastopinc.om) ASAP to let us know.  If your order has not shipped yet, we can cancel the order and issue a refund.

If you cancel your order before your order has shipped and within 48 hours of placing the order, we can issue a full refund.

If you cancel your order before your order has shipped and after 48 hours of placing your order, we reserve the right to issue a refund less a 3% credit card processing fee.  This fee is representative of our costs with our credit card processor to process your payment and refund.

Please note that if we have paid for shipping for your order before you ask us to cancel the order, we will NOT be able to cancel the order.  In this situation, you must proceed under our Return Policy procedure.

Please also note, orders cancelled after 48 hours.

We cannot cancel orders for made to order items.